Information for Tenants

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This agency has a “0 Tolerance Rent Arrears Policy.If you think your rent will be paid late, you must inform our office prior to the due date. It is your legal responsibility to pay your rent in advance.  Please ensure that your payments reach us on or before the due date.  Please use payment method provided in sign up.

If you experience any problems with your rent payments, we insist that you notify us at your earliest possible opportunity.  

Property Condition Report                            

This report will be supplied upon moving into the property. This report forms the basis of ascertaining defaults when you vacate and determining the subsequent refund of your Security Deposit. You will have seven days to bring to our attention any anomaly in the report or fault that has not been noted, failure to do so will indicate your acceptance of the report.  

 Routine Inspections                             

Inspections will be conducted quarterly during your tenancy, with the first inspection generally six weeks after moving into the property.  Inspections notices are sent out 10 days prior to inspection day.  You don’t have to be present, but you are most welcome to be there so we can discuss any problems or aspects of your tenancy that requires attention.  If there is any maintenance or repairs required, please leave a note  or email to advise any maintenance issues.


Only the people (and the number of people) included on your Lease Agreement are permitted to reside at the property on a permanent basis.  Should there be any proposed change in occupancy of the property, you must notify us immediately.

Giving Notice / Vacating Premises                                                                                                      

When you decide to leave the property you are required to give 30 notice in writing prior to lease expiry. Or 21 days notice in writing  on a periodic tenancy.

Vacating the Property                                      

The house must be left clean and tidy, please refer to cleaning guide and pay particular attention to the cleanliness of items such as floors, blinds, stove (including griller and oven), hand basin, shower alcove, sink, toilets, light fittings front, rear and side gardens.  Professional  cleaning costs could be deducted from your bond if the property is not left clean. Any damages to the property, beyond the property condition report will need to be rectified. Fair, wear and tear are taken into consideration.

Keys must be handed over at the pre-arranged time.  Remember your tenancy can not be finalized and your rent will need to be paid until all the keys are returned to the Property Manager. 

Arrange for electricity, gas and telephone to be disconnected and a final account to be sent to your new address.  Supply our office with a forwarding address for refund of bond. 

Contents Insurance                                                       

The Owner is responsible for insuring the property. The Owner is not responsible for any damage to tenants’ possessions.  Tenants should take out their own contents insurance for their possessions. It is important to note that should your goods be damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages etc) then your goods and possessions are not insured by the owner.

Examples; An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owner’s insurance.  A storm blows a tree onto the house and in the process, your belongings are damaged. The owners insurance will not cover your possessions.

 Please do your own research to ensure you organise  the correct tenant contents insurance that suits your needs. The owner/agent will not be liable for damaged or destroyed tenant possessions.


Water Use                                                                                                              

If you are on a metered water supply, water consumption accounts will be issued by the Water Authority. You as the tenant will then be charged for the water consumed according to the water meter reading taken at commencement of tenancy.

Utilities Bills

It is your responsibility to have the utilities (gas, electricity, telephone) connected in your name.  You must also have these accounts finalized when you vacate. 



These may be kept only with the written permission of the Owner/Agent, and in accordance with local by-law’s.  Detail of approved pets is contained in your Lease Agreement no changes can be made without approval.  


It is a requirement of your Lease Agreement that you as the tenant are responsible for keeping garden weeds to a minimum and lawns mowed regularly, unless otherwise provided for in the Tenancy Agreement. 

Repairs and Maintenance                                                                                                       .

If you notice anything dangerous or have a problem requiring repair or maintenance on or about the property you must advise your Property Manager immediately.  P

Should the fault be caused by negligence or accident on your behalf, you will be responsible for the cost of repairs.

In the case of an emergency, telephone our office and speak to your Property Manager.  Should an extreme emergency occur, please dial 000; you should then try to contact your Property Manager by phone.  If she/he is unavailable, please leave a detailed message and telephone number and when they can gain access. Any maintenance arranged by a tenant will be at the tenant’s cost unless it is proven to be an emergency.

With your permission we will provide our tradesperson a key when completing repairs, alternatively our tradesperson will contact you direct to arrange a suitably convenient time to attend.  If access arrangements are not adhered to and the tradesman cannot gain entry, the call out charge will be passed onto the tenant.








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